Terms & Conditions — vi288

In these Terms & Conditions, the following expressions shall have the meanings set out below unless context requires otherwise:

By accessing the Platform, creating an Account, or placing any Wager, you confirm that:

• You have read these Terms & Conditions in full and agree to be bound by them.
• You accept the vi288 Privacy Policy, which is incorporated into these terms by reference.
• You accept the vi288 Responsible Gaming Policy and confirm that you are aware of the self-management tools available to you.
• You understand that these terms may be amended from time to time and that it is your responsibility to review the current version before each session.

These Terms & Conditions are effective as of 1 January 2026 and supersede all prior versions.

To register and maintain a vi288 Account, you must satisfy all of the following eligibility criteria at all times:

1. Age: You must be at least 21 years of age. vi288 operates a strict 21+ policy across all products and jurisdictions. Providing false age information constitutes immediate grounds for account termination and forfeiture of all balances.
2. Residency: You must be a resident of Indonesia or a jurisdiction in which accessing the Platform is not expressly prohibited. It is your sole responsibility to ensure that your use of the Platform complies with the laws of your country, province, or territory of residence.
3. Legal Capacity: You must have the full legal capacity to enter into binding contracts under the laws applicable to you. Persons under legal guardianship or those who have been declared legally incapacitated are not eligible to register.
4. One Account Per Person: Each individual may hold only one active Account on the Platform. Duplicate accounts will be suspended immediately upon detection, and any balances held in duplicate accounts may be voided.
5. Not Self-Excluded: You must not be subject to a self-exclusion order placed by you or imposed by vi288, nor enrolled in any third-party responsible gaming registry that restricts access to online gambling platforms.
6. Not a vi288 Employee: Current employees, contractors, directors, and officers of vi288 and its affiliated entities, as well as their immediate family members, are not eligible to hold a Member account or place Wagers.

vi288 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory evidence within the timeframe specified by vi288 may result in account suspension and withholding of pending withdrawals pending review.

To access the full range of vi288 Services, you must complete the registration process via the vi288 Login page. During registration, you are required to provide accurate, complete, and current information, including but not limited to:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (confirming you are 21 years of age or older).
• Valid email address that you own and have access to.
• Mobile phone number registered in your name.
• Indonesian bank account details or e-wallet credentials for payment processing (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, or LinkAja).

You warrant that all information provided at registration and subsequently updated is truthful and accurate. Any material misrepresentation, whether intentional or negligent, entitles vi288 to terminate your Account without prior notice and to void any outstanding or settled bets placed during the period of misrepresentation.

vi288 reserves the right to decline any registration application at its sole discretion without being required to provide a reason for that decision.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username, password, and any two-factor authentication codes associated with your Account. vi288 strongly recommends that all Members:

• Use a unique, strong password that is not used for any other online service.
• Enable two-factor authentication (2FA) where available.
• Never share login credentials with any third party, including family members.
• Log out of the Platform at the end of every session, particularly on shared or public devices.
• Contact vi288 support immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.

vi288 shall not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to keep login credentials secure. Any Wager placed from your Account, whether by you or by an unauthorised third party who obtained access due to your negligence, shall be considered valid and binding.

vi288 operates a mandatory KYC verification programme in accordance with internationally recognised anti-money laundering (AML) and counter-terrorism financing (CTF) standards. KYC verification is required:

• Before your first withdrawal request is processed.
• When your cumulative deposits exceed thresholds set by vi288's compliance team.
• When vi288's risk-management system flags unusual account activity.
• At any other point at vi288's reasonable discretion.

KYC verification requires you to submit clear, legible copies or photographs of the following documents:

1. Proof of Identity: National Identity Card (KTP), passport, or other government-issued photo ID showing your full name and date of birth.
2. Proof of Payment Method: A screenshot or statement confirming that the bank account or e-wallet used to deposit belongs to you and matches the name on your vi288 Account.
3. Proof of Address (if required): A utility bill, bank statement, or similar document dated within the past three months showing your registered address.

KYC documents must be submitted via the secure upload facility in your Account dashboard or by email to [email protected]. vi288 processes KYC submissions within 1–3 business days (Western Indonesia Time, WIB). Withdrawal requests will be held in a pending state until KYC is successfully completed.

vi288 accepts deposits in Indonesian Rupiah (IDR) via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. The following conditions apply to all deposits:

• Minimum Deposit: Rp 10.000 per transaction.
• Processing Time: Bank transfers are credited within 1–10 minutes subject to inter-bank processing times. E-wallet deposits (OVO, DANA, GoPay, ShopeePay, LinkAja) are credited instantly in most cases.
• Name Matching: The name on the bank account or e-wallet used to deposit must exactly match the name registered on your vi288 Account. Deposits from third-party accounts will be returned and may trigger an account review.
• Currency: All deposits are received and held in IDR. vi288 does not accept deposits in foreign currencies. Any currency conversion occurring outside the Platform is the Member's sole responsibility.
• Deposit Limits: Members may set personal deposit limits via the Responsible Gaming settings in their Account dashboard. vi288 may also apply platform-level deposit limits at its discretion.
• Failed Deposits: If a deposit transfer is made but does not appear in your Account within 30 minutes, contact live chat support with your transfer receipt. Do not make a second deposit before confirming with support.

vi288 does not charge any deposit fees. However, your bank or e-wallet provider may apply their own transaction charges, for which vi288 accepts no responsibility.

Withdrawal requests may be submitted at any time via your Account dashboard. The following conditions apply:

• Minimum Withdrawal: Rp 50.000 per transaction.
• Processing Time: Approved withdrawals to Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) are processed within 5–15 minutes, 24 hours a day, 7 days a week. E-wallet withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically processed within 5 minutes.
• KYC Requirement: All withdrawal requests are subject to successful completion of KYC verification as described in Section 6.
• Matched Accounts: Withdrawals will only be sent to a bank account or e-wallet registered in the same name as your vi288 Account. vi288 will not process withdrawals to third-party accounts under any circumstances.
• Bonus Wagering: If your Balance includes Bonus funds, any applicable wagering requirements must be fully met before the Bonus-derived portion of your Balance may be withdrawn. Real-money Balance (excluding Bonus funds) may always be withdrawn subject to KYC clearance.
• Withdrawal Limits: vi288 may apply daily and weekly withdrawal limits, details of which are published in the cashier section of your Account dashboard.

vi288 reserves the right to delay or withhold a withdrawal pending a security review or KYC check. In such cases, vi288 will notify the Member by email and endeavour to complete the review within 3 business days.

vi288 offers a range of promotional incentives to new and existing Members, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal campaigns aligned with Indonesian calendar events such as Idul Fitri, Ramadhan, and Imlek. The following general terms apply to all promotions unless a specific promotion's terms state otherwise:

1. Eligibility: Bonuses are available to Members who are 21 years of age or older and who are not subject to any self-exclusion or account restriction. Bonuses may not be available in all regions.
2. Wagering Requirements: Most bonuses carry a wagering requirement expressed as a multiplier (e.g., "30x the bonus amount"). Bonus funds and any winnings generated from Bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full.
3. One Bonus at a Time: Unless a promotion explicitly states otherwise, only one Bonus may be active in your Account at any given time. Depositing while a Bonus is active may affect your eligibility for a subsequent Bonus.
4. Game Contributions: Different game categories contribute to wagering requirements at different rates. Slot games typically contribute 100%; live casino games may contribute at a reduced rate (e.g., 10–20%); sports wagers contribute at rates specified in the individual promotion's terms.
5. Validity Period: All Bonuses have an expiry period from the date of issue, as stated in the specific promotion's terms. Unused Bonus funds and unfulfilled wagering requirements are forfeited upon expiry.
6. Abuse Prevention: vi288 employs automated systems to detect and prevent Bonus abuse, including but not limited to matched betting, arbitrage betting, bonus hunting using low-variance betting patterns, and use of multiple accounts. Accounts found to be abusing promotions will have Bonus funds voided and may be subject to account closure.
7. vi288 Right to Modify: vi288 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Any bets or game plays already placed under the terms of a promotion at the time of modification shall be settled under the original terms.

The following rules apply to all Wagers placed across vi288's product range:

• Sportsbook: All sports wagers are governed by vi288's Sportsbook Rules, which cover markets including BRI Liga 1, the English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, AFF Cup, and Timnas Indonesia fixtures. Asian handicap (voor bola — a points-based handicap common in Indonesian football betting) and mix parlay (multi-leg accumulator) markets are subject to their own specific rules published in the Sportsbook section.
• Live Casino: All live dealer games supplied by Evolution Gaming and Pragmatic Play Live are governed by the respective studio's published game rules, which take precedence over any general vi288 casino rules in the event of a conflict.
• Slot Games: All slot gacor (high-RTP slot) titles are governed by the Return to Player (RTP) percentages and paytable rules embedded in each game. In the event of a malfunction, vi288 reserves the right to void all Wagers affected by the malfunction and refund stakes to Members' Accounts.
• Minimum and Maximum Stakes: Minimum and maximum Wager amounts are displayed within each game or market. vi288 reserves the right to impose individual staking limits on any Member Account at its discretion.
• Void Bets: A Wager may be voided in circumstances including but not limited to: technical error, market withdrawal, event cancellation, or where vi288 determines that the Wager was placed on the basis of corrupted or erroneous odds.
• Final Decision: In the event of a dispute regarding the outcome of any Wager, the records held by vi288's internal systems shall be considered definitive subject to any correction required by an independent technical audit.

vi288 is firmly committed to promoting responsible gambling practices across all of its products and markets. vi288 recognises that for a small proportion of users, gambling can become a problematic behaviour, and we take our duty of care to those individuals seriously.

All Members have access to the following self-management tools via their Account dashboard at no charge:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit caps. Limit reductions take effect immediately; increases are subject to a 7-day cooling-off period.
• Loss Limits: Cap your net losses over a defined rolling period.
• Session Time Limits: Set a maximum continuous session duration, after which you will be automatically logged out.
• Reality Check Alerts: Receive on-screen notifications at intervals of your choosing reminding you of the duration of your current session and your net financial position.
• Self-Exclusion: Temporarily or permanently exclude yourself from all vi288 Services. Temporary exclusion periods of 30, 60, 90, or 180 days are available. Permanent self-exclusion is irreversible. During a self-exclusion period, vi288 will not accept deposits, bonus registrations, or Wagers from the excluded Account.

If you believe that your gambling behaviour is causing harm to yourself or others, please contact vi288 support immediately at [email protected] or via live chat. Our support team includes trained responsible gaming advisors. For independent help, we encourage Indonesian players to seek professional counselling through qualified psychological and social welfare services.

vi288 enforces a strict 21+ age policy. Any Account found to be held by a person under the age of 21 will be closed immediately and all funds returned to the payment source after identity verification.

The following activities are strictly prohibited on the vi288 Platform and will result in immediate account suspension, forfeiture of balances, and potentially legal action:

• Creating or operating more than one Account, whether in your own name or under fictitious or third-party identities.
• Providing false, misleading, or incomplete information at any point during registration, KYC verification, or during any subsequent Account review.
• Using automated bots, scripts, or any other software tool to interact with the Platform in a manner not intended for human users.
• Engaging in any form of matched betting, arbitrage betting, or systematic exploitation of promotional offers in a manner that vi288 reasonably determines constitutes Bonus abuse.
• Colluding with other Members or third parties to gain an unfair advantage in any game, particularly in multi-player formats such as Bandar Q.
• Attempting to launder money or proceeds of criminal activity through the Platform, or using the Platform for any fraudulent financial purpose.
• Interfering with or attempting to interfere with the proper operation of the Platform, including through the introduction of malware, exploitation of software vulnerabilities, or any other technical attack.
• Charging back or reversing any deposit after using the deposited funds to place Wagers.

All content on the vi288 Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of vi288 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without the express prior written consent of vi288, except as permitted by applicable law or expressly allowed by vi288 in writing.

To the fullest extent permitted by applicable law, vi288 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.
• Any loss of profits, revenue, data, or goodwill, whether arising directly or indirectly from your use of the Platform.
• Interruption to Platform availability due to scheduled maintenance, network outages, force majeure events, or circumstances beyond vi288's reasonable control.
• Any game malfunction, technical error, or data corruption that results in an incorrect display of odds, game outcomes, or account balances, provided that vi288 takes reasonable steps to correct the error once identified.
• Any loss incurred as a result of a Member's failure to maintain the security of their Account credentials.

Nothing in these Terms & Conditions shall limit vi288's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

vi288's collection, use, storage, and processing of your personal data is governed by the vi288 Privacy Policy, which is incorporated into these Terms & Conditions by reference. By creating a vi288 Account, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.

In summary, vi288 collects personal data for the purposes of account administration, identity verification, payment processing, fraud prevention, regulatory compliance, and, with your consent, marketing communications. vi288 does not sell your personal data to unrelated third parties. For the full details of your data rights, please review the Privacy Policy.

vi288 reserves the right to amend these Terms & Conditions at any time. Where a material amendment is made, vi288 will provide notice to registered Members via email or an on-screen notification at least 7 days prior to the amendment taking effect, except where an immediate amendment is required to comply with a legal or regulatory obligation, in which case changes may take effect immediately.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept any amendment, you must cease using the Platform and contact support to initiate an account closure and withdrawal of your remaining Balance.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which vi288 holds its international gaming licence. Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through vi288's internal dispute resolution process shall be referred to binding arbitration under the rules of a recognised international arbitration body, with proceedings conducted in English.

Nothing in this clause limits your statutory consumer rights under the laws of the Republic of Indonesia to the extent that those rights cannot be waived by contract.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the vi288 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the Platform after login.
• WhatsApp: Available to logged-in Members between 09:00 and 23:00 WIB (Western Indonesia Time, UTC+7).

vi288 aims to acknowledge all written enquiries within 24 hours and to provide a substantive response within 3 business days. Complex complaints involving account reviews or financial disputes may require additional time, and vi288 will keep you informed of progress throughout the review period.